Frequently Asked Questions
SidenSelma
FAQ - Frequently asked questions
- What is the difference between satin and silk?
Silk is a material and satin a weave.
If a company can't separate these you can not buy silk from them since it isn't possible to trust them to deliver silk. SidenSelma however has been working with pure natural mulberry silk for more than 30 years and you can count on our knowledge and quality. All our pillow cases are in 100% pure mulberry silk vowen in satin, this givers you the worlds smoothest and shiniest silk pillow case! Amazing for your skin & hair. Read more here: Silk pillowcases
- How do i return my order?
Siden Selma follows the EU right of withdrawal law. This means that you as a customer have the right to return a product within 14 days with no need to state the reason. We appreciate if you tell us the reason since we always strive to improve our products and customer service. The product must be returned in the sate of as good as new and in its original packaging. The customer is responsible for the return fee. As soon as we receive the product your money is repaid to you or your invoice is updated.
How do i complaint due to faulty product?
Siden Selma follows the Swedish and European consumer laws. Products which are faulty or broken can be returned to us. Products which are damaged by incorrect washing cannot be returned.
How can thermal underwear made of silk keep the body evenly tempered and be used both indoors and outdoors?
Silk is a unique material. All thermal underwear from SidenSelma is in 100% mulberry silk. Silk tricot is a unique and temperature regulating material. It keeps your body warm during cold weather and cool during hot weather. Thanks to the perforated structure of the silk fibers moisture such as sweat is allowed to be transported out of the garment.
The silk fiber is hollow, which contributes to the amazing temperature control that silk has naturally!
Therefore, many think that thermal underwear in silk is the perfect choice for both indoor & outdoor use.
How do i complaint due to faulty product?
Siden Selma follows the Swedish consumer laws. Products which are faulty or broken can be returned to us. Products which are damaged by wash cannot be returned.
Why is silk a more environmentally friendly material than cotton, polyester, viscose etc?
Silk is a natural material and 100% biodegradable. When washing garments made of synthetic textiles, microplastics are washed off and end up in the ocean.
Our silk products are completely free of pesticides and other chemicals. When dying the products we use mild dyes approved by the EU. The silk fiber is smooth and therefore dirt- repellent and does not have to be washed as often as other textiles. We recommend you to only use a gentle washing detergent. Washing less and using a gentle silk soap means less water, energy and chemical usage. Cotton farming, for example, requires huge amounts of pesticides which damages the surrounding environment. Both silk and hemp are two eco- friendly materials and silk has a relatively low carbon footprint.
The production of silk also helps to protect the mulberry trees and increase the general number of trees. Our silk comes from mulberry trees which are very resistant to air pollution, they also have many leaves and long life time, which makes mulberry trees an optional tree for reducing the carbon dioxide in the atmosphere!
Why are pillow cases in silk great for your hair?
- Silk is always comfortably soft & lustrous against your skin and hair
- Prevents hair breakage during night time
- Reduces the amount of broken hairs
- Prevents sleep wrinkles
- The length of the silk fiber gives an almost non friction material, without anything sticking up on fiber level, resulting in a fantastically smooth finish
- Our pillow cases in mulberry silk of finest quality are actually made of the world’s smoothest natural fibers!
- The natural oils in silk helps keep moisture in the skin, preventing dryness
- Silk is temperature regulating, always the perfect temperature!
- Heat is a common reason for frizzy hair. The temperature regulation reduces frizz & heat damage
- Our mulberry silk is a 100% natural material!
How do I wash silk?
Silk does not have to be washed as often as other textiles. Use a detergent free of enzymes, we recommend a classic ”Marsielle soap”. Wash by hand or in machine on low temperatures below 40 degrees.
Why are silk gloves so practical?
Silk gloves are perfect to use as inner gloves underneath other gloves. Silk is a breathable & temperature regulating material. When worn as the layer closest to skin, the silk fibers allow moisture, such as sweat, to transfer through the fabric.
Our silk gloves are wonderfully soft, skin friendly and emollient – great for sensitive skin and dry hands!
